Frequently Asked Questions

Everything you need to know about shopping with Mattel Store.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental United States. Express shipping options are available at checkout for faster delivery.

What is your return policy for apparel and accessories?

We accept returns on unworn and unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-edition collaborations may be final sale.

How do I determine the right size for me?

Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our specifications for the best fit.

Do you ship internationally?

Yes, we currently ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated during the checkout process.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.

How can I track my package?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress in real-time.